PRIVACY POLICY of CALLISTE.US Last updated: December 12, 2009 The PRIVACY POLICY of CALLISTE.US only covers information that is collected through this web site www.Calliste.us and its sister sites www.Calliste.info and wwww.Calliste.tv and does not cover information that may be collected through software downloaded from the site or information collected by representatives of the company during communication of our services off line. If you have questions or concerns regarding this policy, you should first contact Calliste Communications hereinafter referred to in this statement as "Calliste.us" at privacypolicy [at] calliste [dot] us before registering your personal information or making any purchases on this site. By viewing, registering, submitting a Service Request, contacting our company through any of our contact points such as email or order forms, purchasing our products and services or the products and services of third party companies (a third party company is a company both domestic or foreign and sell their product or offer services provide through that companies systems or software Calliste.us) or contacting any consultant or analyst on Calliste.us or after your first initial consultation with a Calliste.us representative or consultant or analyst you are in fact by using Calliste.us in agreement with this Privacy Policy and any future amendments made to this Privacy Policy. We will not give any information about you to others outside of or its subsidiaries or partners without your express permission. Our site uses forms, Service Request Form located at SERVICE REQUEST FORM in which you give us contact information (your name, title, address, zip code or postal code, office telephone number, mobile telephone number, name of your organization, and email address) so you can place orders, request information and support, and make product suggestions. Upon receipt we will then create an account for you and if you choose to order from us using a credit card, we will collect your credit card number, expiration date, CVV and billing address through our system but will not retain your personal or corporate credit card information. At no time should you provide your personal or corproate credit card information to any person at Calliste.us or who claims to be a representative of Calliste.us. All orders and payments are processed securely online. Callistecomm partners with Pay Pal SUPPORT If you contact Callistecomm for support, we will keep an internal record of the support given. We use your customer information only when it will be important for us to contact you regarding functionality changes to our products, our web site, new Calliste.us services, and special offers we think you'll find valuable. If you would rather not receive this information, please see the "Updating My Client Information" section below on how to change your preferences. If we present a co-branded offer with our partners or affiliates, it will be clear at the point of collection who is collecting the information and whose privacy statement applies. We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous. On rare occasions, one of our partners may require us to share your personal information with them. We will only do so with your explicit permission first. We use information gathered about you from our site statistics (for example your IP address) to help diagnose problems with our server, and to administer our Web site. We also gather broad demographic information from this data to help us improve our site and make your browsing and purchasing experience more enjoyable. This is not linked to any personally identifiable information, except as necessary to prevent fraud or abuse on our system. Our site uses cookies to keep track of your shopping cart and receipts. We use cookies to identify you so you don't have to login each time you visit our site. They are linked to your customer number which is associated with the information in your account. This site also contains links to other sites. Unfortunately Calliste.us is not responsible for the privacy practices or the content of such other third party vendor web sites. SSL CERTIFICATE An secured socket layer certificate or SSL Cerfificate encrypts sensitive data that passes through your computer, through the Internet and our site. This site is protected by secure socket layer (SSL) security when "https" is used in the address bar (e.g. https://www.calliste.us). The SSL certificate uses PKCS #1 SHA-1 With RSA Encryption issued by Go Daddy Class 2 Certification Authority, Godaddy.com, Inc. and is set to expire 9/7/2010. Updating My Client Information As a client or customer of Calliste.us, you may alter your customer information or opt-out of receiving communications from us and our partners at any time. Calliste.us provides the following options for changing and modifying your client information. [Note: Do not send notices or correspondence that does not pertain to you as a client of Calliste.us to our mailing address below]. You may send an email to: privacypolicy(at)calliste(dot)US Sending Emails We use emails to communicate with you, to confirm your service request, placed orders, send you newsletter, make feature and service announcements and to send information that you have requested. We also provide contact information on our CONTACT US page, to allow you to contact us directly. We strive to promptly reply to your messages. At times it may take awhile for a representative to reply to your email request because of technical difficulty and availability of staff. The information you send to us may be stored and used to improve this site and our products, or it may be reviewed and discarded. However, your information will only be shared with third parties with your explicit permission. Only If We Have To As stated previously in this policy, we will not share your personal information except with a third party to assist us in the processing or securing of your personal information or when we are required by law unless we have given you notice and choice, in the good-faith belief that such action is necessary in order to conform to the edicts of the law, or we must comply with a legal process served on our web site. We may also need to give out your information if one of our partners requires it, but these situations are rare. Changes in Our Practices If we make material changes to our information handling practices or other privacy aspects, we will post those changes on this privacy statement, at least 14 days prior to their implementation or notify you directly via email. Minor changes will be immediately effective upon reposting to this privacy policy on the Calliste.us web site. Service Provider We may use a payment gateway or credit card processing company to process our services. To the best of our knowledge these companies do not retain, share, store or use personally identifiable information for any secondary purposes. Always be sure you are communicating with a Calliste Communications representative prior to making any payments manually or electronically (online). Your Calliste Communications representatives will get to know you and your preferred method of communications and protocol of choice. Calliste.us representatives use Skype username: callistecomm to communicate customer service inquiries. Once you are assigned an account representative that person is the only authorized person to request payment from you. Only he or she will request payment from you and direct you on how and where to send payments to our company. Be sure to read our FAQ. Surveys & Contests From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age, grade level and you must be 18 or above to enter). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Or on occasion surveys or contest will be provided by our partners or other clients. If a survey is provided by one of our clients additional Privacy Policy information and notices will be emailed to you for your review announcing the Privacy Policy and how it applies to such surveys or contests. Referrals & Tell-A-Friend If a user elects to use our referral service for informing a friend about our site, we ask them for the friend's name and email address. Calliste.us will automatically send the friend a one-time email inviting them to visit the site. Calliste.us stores this information for the sole purpose of sending this one-time email. The friend may contact Calliste.us by emailing Customer Service to request the removal of this information from our database. What Happens to my Personal Information if I Terminate my Relationship with Calliste.us? When Your Calliste.us account is cancelled (either voluntarily or involuntarily) all of your personally identifiable information is placed in "deactivated" status on our relevant Calliste.us databases. However, you should know that deactivation of your account does not mean your personally identifiable information has been deleted from our database entirely. We will retain and use your personally identifiable information if necessary in order to resolve disputes or enforce our agreements. Contacting Calliste.us If you have any questions about our Privacy Policy, the practices of this site, or your dealings with this web site, please contact us at: Email: privacypolicy(at)calliste(dot)US Save Calliste.us to: